Call Us :

519-748-2800

Urgent : Visit Our New Homes Sales Centre at 1044 Rest Acres Road in Paris!

Mail :

info@grandview-homes.com

CONTACT US

FAQ

How Can We Help You

At Grandview Homes we pride ourselves on building quality new homes and providing friendly and prompt customer service. Please familiarize yourself with the resources here at your disposal. We value your feedback as we continue to improve our online and offline customer service resources.

01

During normal business hours (Mon-Fri: 9AM-5PM). Please email service@bostgroup.ca or

call (519) 748-2800 ext. 214

Regular Service Requests

02

1. Email service@bostgroup.ca or call Heather (service) at (519) 748-2800 x214 to report the emergency

or service request.

Emergency Service During Regular Business Hours

 

TARION HOME OWNER INFO PACKAGE (HIP)

To access the most up-to-date Homeowner Information Package please visit the New Home Buyers section on the TARION website.

VISIT SITE

03

1. Contact the appropriate contractor. (Refer to your emergency contact card)

2. Email service@bostgroup.ca so we have a record of the emergency at head office.

Emergency Service After Regular Business Hours

Download Brochure

Click here to download PDF.

General Questions

We have compiled the most frequent questions we receive in order to serve you as quickly as possible. If you don't find your answer here, please give us a call or use our customer service form.

  •   WHAT DOES A NEW HOME WARRANTY COVER?

    New home owners benefit from One Year Warranty Protection and Two Year Warranty Protection against defects in work and materials, and Seven Year Warranty Protection against major structural defects (MSD). Warranty coverage begins on the date of possession of a home, and remains in effect until the end of the warranty period, even if the home is sold before the warranty expires.

  •   BEFORE YOU TAKE POSSESSION

    Each new Grandview Home owner is provided with a new homeowner information package. This package includes home warranty information from Tarion Warranty Corporation, which explains homeowner rights and responsibilities under the Ontario New Home Warranties Plan Act.

  •   Pre-Delivery Inspection (PDI)

    Before you take possession of your new home, we conduct a pre-delivery inspection, or PDI.

    A PDI is one of your first opportunities to view your completed home. Our site supervisor will guide you through a comprehensive inspection and can demonstrate how to operate the home’s systems such as the ventilation, plumbing and heating.

    Any item that is damaged, incomplete, missing or not operating properly should be noted on the builder’s PDI Form to verify that these conditions existed prior to occupancy. If something has not been installed or completed, this should be noted as well. When the inspection is over, you will be asked to sign the PDI Form.

    You may wish to print a copy of the Tarion PDI Checklist or the brochure Getting Ready for the Pre-Delivery Inspection to help guide you through the process.

    Note: To maintain your Tarion warranty you must also send a copy of your 30 day and year end list to Tarion.

  •   30 DAY SERVICE

    The PDI provides an opportunity to record your home's condition before you move in. Any issues should be noted on a PDI Form. The PDI Form does not represent a request for warranty service, so if you fail to note an item it does not necessarily impact your warranty coverage. However, if the problem concerns a damaged or missing item, it may be difficult to establish that this condition existed before you moved in if it is not noted on the PDI Form.

    Any items that are not corrected by the time you move in should be listed on the 30 Day Tarion Form. The 30 Day and Year End form represent a request for warranty service and listed items that are covered under warranty must be addressed by your builder within a specific timeframe.

    We ask that any items you notice after the 30 day service check point, with the exception of emergency items, be noted and included as part of your year end service request (see details below).

  •   WHAT IS AN EMERGENCY?

    Certain severe conditions constitute an emergency situation. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants.

    Examples of emergency situations include:

    • Total loss of heat between September 15 and May 15*
    • Gas leak*
    • Total loss of electricity*
    • Total loss of water supply*
    • Total sewage stoppage*
    • Plumbing leakage that requires complete water shut-off
    • Major collapse of any part of the home’s exterior or interior structure
    • Major water penetration on the interior walls or ceiling
    • A large pool of standing water inside the home
    • Any situation where the home is considered uninhabitable for health or safety reasons

    *Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control.

  •   MY FURNACE STOPPED WORKING. WHAT DO I DO NOW?

    If your furnace is not working please check the following before contacting us or your heating contractor.

    1. Battery is working in thermostat
    2. Filter is clean (should be changed every 2 months)
    3. Exterior air intake has no snow, ice or leaf blockage.
    4. Furnace switch is ON
    5. Breaker is ON

    If you have exhausted the above list of most common furnace issues please contact customer service.

  •   MY WINDOWS SEEM TO HAVE A LOT CONDENSATION

    Take control of your homes moisture with proper use of your ventilation system. Here are some great tips from Tarion to control moisture.

Exceeding Industry Standards One Home at a Time.

CONTACT US

WHERE WE WORK

24 Executive Place

Kitchener, Ontario N2P 2N4

Info@grandview-homes.com

519-748-2800

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